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Talking to folks who cut back a few months ago...

I'm afraid summer is about over; time to buckle down and get back to work. Also, time to look around the office or work place with a view to the image you present to your customers and, even more, the impact your building's condition will have...

Published 08-31-2010 by Bob Croft

Filed under: touchpoints, janitor phoenix, sanitize, disinfect, safety, sanitation, janitorial phoenix, shampoo, burnish, wash windows, refinish, carpet clean, full service, touch point sanitation
Illegals in Parliament (no, not what you think...)

Caught an article in today's Building Services Management Weekly e-newsletter about suggestions that ten illegal immigrants have worked, for several months, in the cleaning crew at Britain's House of Commons. The problem with undocumented immigrants...

Published 08-27-2010 by Bob Croft

Filed under: drivers license, background, applicant, Fake ID, janitor phoenix, illegal immigrant, court records, ID, janitorial phoenix, check identification, verify social security number, verify identification, security
"Vacuuming Hard Floors an Alternative to Sweeping..."

Just caught an article in Contracting Profits , by Becky Mollenkamp, detailing the many advantages of vacuuming hard floors, compared to the conventional sweeping or dust mopping. Much of what I've advocated over the years is described: better dust...

Published 08-23-2010 by Bob Croft

Filed under: vacuum, janitor phoenix, vacuum floor, janitorial phoenix, burnish, refinish, indoor air quality, allergin removal, allergen removal, dust mop, airborne particles
Dust in the desert - and in the kids' lungs.

Caught an article in the Montreal Gazette that dust from the desert, containing quartz and other substances and microorganisms that cause airway inflammation, can worsen asthma symptoms, particularly in children - more so than ordinary air pollution....

Published 08-19-2010 by Bob Croft

Filed under: microfiber, janitor phoenix, environmental, string mop, vacuum floor, janitorial phoenix, indoor air quality, airborne particles, measure IAQ, indoor air quality reading
Waxing ceramic - not a good idea

Just back from a quick customer service call to a lab we clean in a small medical building (which we don't). Our client has vinyl tile; we just burnished it (we catch it twice per month, with an as-need top- coating, as part of our ongoing price)...

Published 08-18-2010 by Bob Croft

Filed under: vacuum, ceramic, janitor phoenix, environmental, damp mop, vacuum floor, Microfiber mop, janitorial phoenix, scrub ceramic, Better Business Bureau, strip ceramic, measure IAQ, indoor air quality reading
It all depends on just what you're allergic to...

My post the other day got me thinking about dogs. Several weeks ago I got a call from a client, the manager of a mid-size building. A tenant, who treats asthma and other breathing-related sufferers , complained that some of his clients had experienced...

Published 08-16-2010 by Bob Croft

Filed under: janitor phoenix, janitorial phoenix, American Indoor Air Quality Council, indoor air quality, allergin removal, airborne particles, mold, measure IAQ, indoor air quality reading
Customers Come in All Varieties...

As a commercial cleaning service in Phoenix, Az, we've had something of a variety of client experiences over the years, but a note I received from a gal I correspond with, who owns a medium size residential cleaning service in New Zealand, takes the...

Published 08-14-2010 by Bob Croft

Filed under: janitor phoenix, screening, janitorial phoenix, security
Bedbugs

Caught an AP article in this morning's paper (Arizona Republic, - we're a cleaning service in Phoenix Az ) about a New York retailer hiring a specially trained beagle to sniff out potential bedbugs in the establishment. Since we include tight...

Published 08-13-2010 by Bob Croft

Filed under: bacteria removal, janitor phoenix, environmental, bacterial removal, janitorial phoenix, American Indoor Air Quality Council, touch point sanitation, indoor air quality, airborn particles, allergin removal, allergen removal, touch point, airborne particles
Fix it Quick

Got a not-too-pleased call from a client a couple of days ago - the manager of a small medical facility , saying that my crew had done a less than adequate job damp mopping the previous night. We keep a fair amount of back-up on hand daytimes, when most...

Published 08-09-2010 by Bob Croft

Filed under: microfiber, janitor phoenix, sanitize, disinfect, damp mop, string mop, Microfiber mop, janitorial phoenix, disinfecton, disinfectant, hydrogen peroxide, dust mop
Imagine a Janitor Without a Feather Duster.

I still see a surprising number of feather dusters in use, not just by "ma & pa" janitorial firms, but by several of the franchising operations that attempt to promote an image of competence . Customers are generally oblivious to the equipment...

Published 08-07-2010 by Bob Croft

Filed under: microfiber, vacuum, touchpoints, janitor phoenix, sanitize, touch points, sanitation, janitorial phoenix, touch point sanitation, indoor air quality, touch point, hydrogen peroxide, airborne particles
"Saving Money" at the Expense of their Patients.

Quoted a mid-sized pediatric clinic earlier in the week. The pediatrician I spoke with allowed that her partners preferred contracting with an individual, as opposed to a "business", in order to save money . She's concerned that the VCT...

Published 08-06-2010 by Bob Croft

Filed under: bacteria removal, pathogen, microfiber, touchpoints, janitor phoenix, sanitize, disinfect, legitimate service, fly by night service, environmental, touch points, sanitation, safety violation, OSHA, bacterial removal, damp mop, vacuum floor, Microfiber mop, janitorial phoenix, burnish, full service, touch point sanitation, disinfecton, indoor air quality, airborn particles, allergin removal, allergen removal, touch point, stripper, dust mop
Identity Theft and the Janitorial Industry

Just caught an article in my local paper , the Arizona Republic, about a raid conducted by our county sheriff on a local janitorial service. It's an identity theft case; employees were apparently using stolen names and Social Security numbers. The...

Published 07-27-2010 by Bob Croft

Filed under: drivers license, Fake ID, janitor phoenix, Immigration, screening, illegal immigrant, undocumented, legit, court records, ID, janitorial phoenix, check identification, verify social security number, verify identification, no match letter
Penny Wise and Pound Foolish

Got a response via myCleanLink from Dave Racine on my July 17 post, "Saving Money on Janitorial Service" . Dave hit on chemical inventory control, in the janitorial industry, being rough to manage, but that properly labeling spray bottles and...

Published 07-27-2010 by Bob Croft

Filed under: janitor phoenix, safety, safety violation, worker safety, OSHA, safety training, janitorial phoenix, chemical control
Better Business Bureau membership

Been active in the Phoenix area Better Business Bureau since 1975; we're one of the oldest members they've got (not bad for a janitor firm), hold their A-plus rating , and I'm a volunteer consumer arbitrator for them. Thus it was an easy call...

Published 07-23-2010 by Bob Croft

Filed under: janitor phoenix, janitorial phoenix, arbitrate, Better Business Bureau
"Nudge"

Just finished reading "Nudge", by Richard Thaler and Cass Sunstein, respectively an economist at the University of Chicago and a Law Professor at Harvard. Essence of their argument (from my perspective) is that, by presenting information and...

Published 07-20-2010 by Bob Croft

Filed under: scrub, ceramic, janitor phoenix, janitorial phoenix, shampoo, Buff, burnish, carpet clean, full service, scrub ceramic, indoor air quality, restore

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BobCroft

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Talking to folks who cut back a few months ago...

Illegals in Parliament (no, not what you think...)

"Vacuuming Hard Floors an Alternative to Sweeping..."

Dust in the desert - and in the kids' lungs.

Waxing ceramic - not a good idea

It all depends on just what you're allergic to...

Customers Come in All Varieties...

Bedbugs

Fix it Quick

Imagine a Janitor Without a Feather Duster.

"Saving Money" at the Expense of their Patients.

Identity Theft and the Janitorial Industry

Penny Wise and Pound Foolish

Better Business Bureau membership

"Nudge"