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January 2009 - From The Editor's Desk

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  • Green's Fine Print

    This month, the Missouri State Board of Education formally approved the Missouri Green Cleaning Guidelines and Specifications for Schools. These guidelines are similar to the ones used in the Illinois Green Cleaning Schools Act, the only difference being...
    Published 01-23-2009 by Dan Weltin
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  • Customers Cutting Cleaning? Wrong Decision

    During a family get-together over the holidays, a relative told me how the company he worked for was scaling back their janitorial and maintenance services. I replied that once the building occupants start getting sick on a more frequent basis due to...
    Published 12-30-2008 by Dan Weltin
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  • The Need For Younger Workers

    During the New Jersey Sanitary Supply Association Trade Show this last May, Hank Josephs, president of Spruce Industries in Garwood, N.J., was presented with the Bob Stader Lifetime Achievement Award. During his acceptance speech he said, “We need...
    Published 12-11-2008 by Dan Weltin
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  • LEED 2009 Reduces BSCs Role

    Last week, the U.S. Green Building Council announced the passage of LEED 2009, the updated version of the Leadership in Energy and Environmental Design certification program. Unfortunately for building service contractors, this revision removes three...
    Published 11-26-2008 by Dan Weltin
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  • Marketing Product Bundles

    Product bundling is a great way to increase sales by up-selling related products, potentially at a discounted price. In a recent Sanitary Maintenance article, “ Product Catalogs: From Print To Online ,” distributors mentioned they are informing...
    Published 11-13-2008 by Dan Weltin
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  • A Better Labor Pool?

    The economy. I don’t think I need to say anything else for you to get the picture. But despite financial turmoil, is there a silver lining for building service contractors? Whether it’s a depression or a recession, people still need clean...
    Published 10-16-2008 by Dan Weltin
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  • 'Green Disinfectants' Continue To Make News, Confuse

    The Environmental Protection Agency and ISSA are working on a proposal to allow environmental or “green” claims to be used on disinfectants. This is very encouraging news for the industry. Currently, disinfectants are classified as pesticides...
    Published 10-09-2008 by Dan Weltin

  • Poor Customer Service

    It’s never a good idea to skimp on customer service, even if the client is terminating their relationship with you. Recently, I was charged for a service even after my one-year subscription expired. I called to fix the situation and was able to...
    Published 09-18-2008 by Dan Weltin
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  • Reusable Packaging

    In Sanitary Maintenance’s August cover story on green distributors, at least one company was recycling their pallets and even paying delivery drivers to bring used pallets back to the warehouse. Another sustainable option would be to invest in reusable...
    Published 09-04-2008 by Dan Weltin
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  • Measuring Customer Satisfaction

    Do you have satisfied customers? The cover story in a recent issue of Fortune Small Business describes one way that business owners can find out. The Net Promoter Score (NPS), created by consultant Fred Reichheld, is used to measure customer satisfaction...
    Published 08-27-2008 by Dan Weltin
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  • Do You Have To Eat It To Believe It?

    When discussing the safe attributes of green products to customers, how far do you take the sales pitch? In the July/August issue of Fortune Small Business , an article describes how Kevin Schwartz, founder of BabyGanic, a green househould cleaning product...
    Published 08-07-2008 by Dan Weltin
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  • Recommendations Not The Same As Requirements

    As of press time of my July editorial , Missouri Governor Matt Blunt had yet to sign the pending legislation requiring green cleaning in schools. Since then, however, a bill has been signed. But unfortunately, the original bill was changed at the last...
    Published 07-25-2008 by Dan Weltin

  • Late Vendor Payments

    When customers pay late, it can easily disrupt distributors’ cash flow — sometimes to the point of causing distributors to pay their own vendors late. In the past, manufacturers may have been sympathetic about their distributors missing a...
    Published 07-11-2008 by Dan Weltin
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  • Flexible Scheduling

    Last week in our blogs, Housekeeping Solutions editor Corinne Zudonyi wrote about how the four-day workweek would help employees manage the rising gas prices. Well, there’s another reason employers may want to consider changing from the typical...
    Published 06-26-2008 by Dan Weltin
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  • Misleading VOC Claims

    I recently had the opportunity to hear Carl Smith, CEO and executive director of Greenguard Environmental Institute, give a speech on indoor air quality. One point I particularly found interesting was on volatile organic compounds (VOCs). Over the years...
    Published 05-29-2008 by Dan Weltin
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