The recession is forcing some building service contractors to resubmit bids due to customer budget cuts and reductions in cleaning frequencies. But how low are customers willing to go with these new bids?
I recently heard from one BSC who is losing his current accounts to competitors submitting low-ball bids. Even though facility managers know these figures are ridiculously low, they still accept the bids because at the end of the day, they are the cheapest offer.
From illegal subcontracting to reverse auctions, low-balling has long since plagued the industry. For years BSCs have educated customers about the “true” costs of cleaning and that low prices don’t usually equal quality service. But now the recession has probably wiped out any progress made on this issue.
My advice to this reader, and to other BSCs facing this problem, is to check back in with lost accounts after a couple months. Chances are the low price was too good to be true and these facility managers won’t be happy with the new service. In quite a few instances, they may want to re-hire you back at your competitive rate.
Posted
07-29-2009 10:22 AM
by
Dan Weltin