ON CLEANLINK
:
CleanTips
|
CleanLink Minute
|
Products Watch
|
Webcasts
mycleanlink
The platform that enables you to build rich, interactive communities
[Your browser does not support frames or is currently configured not to display frames. However, you may visit <a href="http://www.CleanLink.com/cgi-bin/communitynavbar.asp">our advertiser.</a>]
Sign in
|
Join
|
FAQ
Home
My Profile
Blogs
Multimedia
Forums
Groups
Find Members
Manage Your Content
Write a New Post
View My Blog
View All Blogs
From The Editor's Desk
»
All Tags
»
Customer Service
(
RSS
)
Browse by Tags
From The Editor's Desk
Main
Contact
Syndication
RSS for Posts
Atom
RSS for Comments
Email Notifications
Go
Recent Posts
Poor Customer Service
Measuring Customer Satisfaction
Value-Added Services: Thinking Outside The Box
Staffing During Winter Weather
Tags
Chemicals
Cleaners & Disinfectants
Customer Service
Graffiti Removal
Green Regulations
Grounds Care
H1N1
HR
Ice Melt
infection control
LEED
Legal/Regulatory
Management
MRSA
pandemic
Pest Control
Products & Certifications
Purchasing
Sales/Marketing
swine flu
Vacuums
View more
Archives
October 2009 (1)
September 2009 (1)
August 2009 (1)
July 2009 (2)
May 2009 (2)
April 2009 (1)
March 2009 (1)
February 2009 (1)
January 2009 (34)
October 2008 (1)
Management
Poor Customer Service
It’s never a good idea to skimp on customer service, even if the client is terminating their relationship with you. Recently, I was charged for a service even after my one-year subscription expired. I called to fix the situation and was able to...
Published
01-26-2009 3:50 PM
by
Dan Weltin
Filed under:
Customer Service
Measuring Customer Satisfaction
Do you have satisfied customers? The cover story in a recent issue of Fortune Small Business describes one way that business owners can find out. The Net Promoter Score (NPS), created by consultant Fred Reichheld, is used to measure customer satisfaction...
Published
01-26-2009 3:50 PM
by
Dan Weltin
Filed under:
Customer Service
Value-Added Services: Thinking Outside The Box
I often hear from distributors that they have the edge over big box stores or buying direct from manufacturers because they offer value-added services such as on-site delivery or hands-on product training. But if the majority of distributors offer these...
Published
01-26-2009 3:50 PM
by
Dan Weltin
Filed under:
Management
,
Customer Service
Staffing During Winter Weather
Here in Wisconsin we’ve had nearly five times the average snow fall for the month. One of our latest weather storms included dangerous icy conditions during the morning commute. Getting to and from work can be difficult for anyone during winter...
Published
01-26-2009 3:50 PM
by
Dan Weltin
Filed under:
Management
,
Customer Service
© 1995-2009
Trade Press Media Group, Inc.
|
CleanLink
|
Sanitary Maintenance
|
Contracting Profits
|
Housekeeping Solutions
|
Contact Us
|
Policies
|
Site Map