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Customers Cutting Cleaning? Wrong Decision

During a family get-together over the holidays, a relative told me how the company he worked for was scaling back their janitorial and maintenance services. I replied that once the building occupants start getting sick on a more frequent basis due to...

Published 01-26-2009 3:50 PM by Dan Weltin

Filed under: Management
Late Vendor Payments

When customers pay late, it can easily disrupt distributors’ cash flow — sometimes to the point of causing distributors to pay their own vendors late. In the past, manufacturers may have been sympathetic about their distributors missing a...

Published 01-26-2009 3:50 PM by Dan Weltin

Filed under: Management, Purchasing
Value-Added Services: Thinking Outside The Box

I often hear from distributors that they have the edge over big box stores or buying direct from manufacturers because they offer value-added services such as on-site delivery or hands-on product training. But if the majority of distributors offer these...

Published 01-26-2009 3:50 PM by Dan Weltin

Filed under: Management, Customer Service
Achieving Work/Life Balance

With Wisconsin’s primary election coming up next Tuesday, the candidates and their families have been criss-crossing the state garnering support. (Don’t worry, I’m not going to get political in this blog.) Earlier this week, Michelle...

Published 01-26-2009 3:50 PM by Dan Weltin

Filed under: Management
Don’t Forget Your Social Responsibility

I recently read an article in Portfolio magazine about why companies should give up their social responsibility to the environment, their employees and their communities, and instead focus on what they do best: make money. And that we, the general public...

Published 01-26-2009 3:50 PM by Dan Weltin

Filed under: Management
Offsetting Rising Product Prices

Distributors’ number one problem is coping with price increases. With the costs of oil, fuel and other resources skyrocketing, manufacturers are raising their prices on a frequent basis. Distributors are forced to either absorb those costs or pass...

Published 01-26-2009 3:50 PM by Dan Weltin

Filed under: Management, Purchasing
Staffing During Winter Weather

Here in Wisconsin we’ve had nearly five times the average snow fall for the month. One of our latest weather storms included dangerous icy conditions during the morning commute. Getting to and from work can be difficult for anyone during winter...

Published 01-26-2009 3:50 PM by Dan Weltin

Filed under: Management, Customer Service

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