Survey Reveals Top Cleaning Complaints

Have you ever had a building occupant leave a piece of cereal on the floor as a “test” for the custodial crew, to then have that same occupant complain that it was not cleaned up? Or maybe you heard the one about the teacher that wanted her classroom light left on after cleaning so she wouldn’t have to touch the light switch in the morning? Or just maybe you’ve worked with the occupant that called one Friday afternoon to report a raisin on the floor that was attracting ants, then instead of picking it up on their own proceeded to post a sign requesting it be left for Monday so you could see the situation that needed resolution?

Chances are, these three situations pale in comparison to some of the doozies you’ve heard in your years as a cleaning executive.

As service providers, the work of cleaning professionals is on display and open to criticism. Some of the feedback from building occupants can be constructive, leading to process improvements. But unfortunately, the bad often outweighs the good when it comes to comments.

We asked Facility Cleaning Decisions readers to share some of the more memorable questions and complaints they’ve received on the job. Here are just a few of the responses we received.