Lesson Learned

A building service contractor wrote in to columnist Mickey Crowe with a problem: The BSC signed a contract knowing that one of the required work items in the contract would be impractical, but assuming the customer misstated the work.

"The BSC naively assumed that the customer did not really mean what the specifications called for and now are facing some performance failures when they refused to apply wax (better known as floor finish) to ceramic tile floors with grout lines," said Crowe.

Read more to find out his recommendation.

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