While I don't currently clean or service any restaurants, but if or when I begin to market to this potential segment of the market I may want to include some of the following statistics to show the value of my janitorial services. Some of the statistics may also apply to commercial buildings with common use or public use restrooms. To make it easier to jump to the numbers, I'll bold type those.
Sectioned Titled Is there any research available on the value of restroom
cleanliness?-Page quotes/info came from. Contract cleaning bench2003 Proctor & Gamarking survey report showed that
Survey...From a 4 week old survey that was posted on Infection Control Today, Survey title ."
Survey finds consumers want an honest conversation about bathroom habits." 1,283 men and women were surveyed.
Restaurants Restrooms Can Make or Break a Dining Experience.
The mentioned survey was done on 2,175 adults that visit restaurants. Survey was done by Harris Interactive. From an article by Sylvia Rector April 12, 2009. From Sani-Seats Website.
Another survey commissioned by SCA Tissue of North America, survey consisted of 2,175 adults of which 97% visit restaurants. From htrends/researcharticle35411.html
The Top 10 Dirty Restaurants Factors Preventing A Returning Customer.
A few more points from the same survey regarding Word Of Mouth.
Negative restroom experiences trigger strong Negative " Word of Mouth ".
I find it amazing that you would think the above numbers would be a No Brainer for a restaurant owner or manager, yet how times have you visited the restroom and found it, well, not as clean as it could be. Again if you are in the commercial cleaning, or provide janitor services, then maybe the above information might be helpful in a restaurant cleaning proposal.
Brad the cleaning guy
Good information Brad, especially for those who want to clean restaurants. I did one some time ago, but there are just too many problems with restaurants and very often restrooms is not the biggest problem, but the grease in the kitchen. Hours of work are not really good and it's difficult to keep employees there. Just my experience, thanks for the article.
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